Frequently Asked Questions
Does your canvas come folded?
Not at all. Each no frame canvas is shipped rolled in a hard PVC tube so you receive it in perfect condition with zero creases. Forget about ironing the canvas.
Do you provide enough paints?
Each color is measured and calibrated, so you don't need to worry about running out of paint. However, should you need additional paints, we will be happy to send them to you. Buying an extra set is recommended if you also like to do touch-ups or techniques requiring more paint.
Can I return my Canvas by Numbers kit?
Yes! If you change your mind, we take the kit back. Note that custom kits and framed kits cannot be returned, only replaced in case of fault. If there's a problem with the product, you have 60 days money-back guarantee.
Do you have any available coupons?
Yes, we do storewide sales regularly! You can always join our newsletter and get 10% off your first order if you are a new customer (signup popup). For repeat customers, it is even better. You'll get 20% off your next order every time you leave a review with a picture or video!
You'll also get 5% cashback In CBN points with each order. You can then use your points balance to redeem free items and discounts.
What is the DIY frame & how to mount it?
The DIY frame is a kit of 4 pine wood stretcher bars so you can assemble it quick & easy to stretch your canvas. Your can view the process in this video.
How long does shipping take?
Please allow 3-5 days (regular kits) or 5-10 days (custom kits) to produce and pack your order. Once dispatched, shipping times are as follows:
Standard: 7-15 business days
Expedited: 3-7 business days
You can find this information under each product's "shipping information" tab.