Where do you ship from?

We ship our products from our overseas factory, close to Hong Kong. These are sent by air, via a direct line to the UK, and delivered via Royal Mail.

When will I get my order?

You can find all shipping info under the "shipping info" tab on each product page. The total time from payment to delivery will be production time + shipping time.

Production time - this is the time required to prepare and pack your order before handing it to the carrier:

Normal kits: 3-5 business days.
Custom kits: 5-10 business days.

Shipping time - this is the time elapsed since the carrier gets your parcel until delivery:

Standard: 7-15 business days.
Expedited: 3-7 days.

So if you choose standard shipping, that's 2-3 business days (normal PBN) or 5-10 business days (custom PBN) + 7-15 business days shipping.

For expedited, that's 2-3 business days (normal PBN) or 5-10 business days (custom PBN) + 3-7 business days shipping.

Please allow 5-7 days for the tracking info to update after the parcel is released from customs in the UK - this is normal as the package needs to be sorted and tendered to the last-mile carrier (Royal Mail) for delivery.

Order processing and shipping times are estimates and could change during peak season (November & December) or due to force majeure events out of our control.